Known Issues

**LAST UPDATED – 8th June 2017**

Android (Mobile)

Kash Karnival:

To try and avoid a connection loss from server, a stable internet connection is recommended.

Perilous Posse:

– Users owning devices that run on our minimum spec requirments (4.2.2 Jelly Bean), may experience minimal lag.

Dastardly Deep:

– Using the gamble feature can result in starting with a negative amount of energy. If this happens contact us and we will reimburse any of your bet that has been lost.

Pool Party:

– ‘Free Spin’ reels have been known to generate lag, causing a slower response time. This may be more common on our min spec devices. A solution is being worked on and will be released very soon.

Match Maker/Kashmore Katacombs:

– The Betting Panel mentions dragging the bet slider to ‘0’ for free bet. This feature is currently only available in the new Skill Games Perilous Posse, Up and Away, Kookie Kapers, and Dastardly Deep.

Why am I only seeing 5 or 10 ads at a time?:

– Please be aware, the availablity of ads is not guaranteed. Users are limited by default to 25 ads per day (on a rolling 24hr basis). Users are also limited to seeing the same ad only once per hour.

– In countries, the effects of this can be more obvious. For instance, if there are only 12 ad campaigns available in a user’s country, they will only be able to see up to 12 ad campaigns per hour. So generally, there needs to be a cool-down period after viewing a number of ads, before you can continue to watch more during the day.

Why do I get asked to accept the Facebook Permissions each time I login?:

– If you do not have the Facebook application installed on your device, you will be required to login via Facebook from the web browser. Due to this, users may find themselves being asked to accept the permissions each time they login or start up the app.

Android (Tablet)

Kash Karnival

To try and avoid a connection loss from server, a stable internet connection is recommended.

Perilous Posse

– Users owning devices that run on our minimum spec requirments (4.2 Jelly Bean), may experience minimal lag.

Pool Party:

– ‘Free Spin’ reels have been known to generate lag, causing a slower response time. This may be more common on our min spec devices. A solution is being worked on and will be released very soon.

Match Maker/Kashmore Katacombs:

– The Betting Panel mentions dragging the bet slider to ‘0’ for free bet. This feature is currently only available in the new Skill Games Perilous Posse, Up and Away, Kookie Kapers, and Dastardly Deep.

Why am I only seeing 5 or 10 ads at a time?:

– Please be aware, the availablity of ads is not guaranteed. USers are limited by default to 25 ads per day (on a rolling 24hr basis). USers are also limited to seeing the same ad only once per hour.

– In countries, the effects of this can be more obvious. For instance, if there are only 12 ad campaigns available in a user’s country, they will only be able to see up to 12 ad campaigns per hour. So generally, there needs to be a cool-down period after viewing a number of ads, before you can continue to watch more during the day.

Why do I get asked to accept the Facebook Permissions each time I login?:

– If you do not have the Facebook application installed on your device, you will be required to login via Facebook from the web browser. Due to this, users may find themselves being asked to accept the permissions each time they login or start up the app.

iPhone (Currently Removed)

Kash Karnival:

Extended gaming may lead to memory runtime error. This can be recognised by loading screens freezing on 99% while the games’ soundtrack can be heard playing. If this occurs, simply close and restart the application.

To try and avoid a connection loss from server, a stable internet connection is recommended.

– If presented with a ‘Server Error’ notification whilst running the app, please check your wifi connection is stable. This may occur with the iPhone 6, which has been known to drop wifi connection randomly. See the Apple forums for further detail: Wifi Issue On Iphone 6

Belly Panel:

Game Trailers are known to stutter on iOS 9 devices, caused by leftover iOS 8 files by Apple. In an attenpt to fix, reboot your device and try again.

Perilous Posse:

– Users owning devices that run on our minimum spec requirments (iOS 5), may experience minimal lag.

Dastardly Deep:

– Using the gamble feature can result in starting with a negative amount of energy. If this happens contact us and we will reimburse any of your bet that has been lost.

Why am I only seeing 5 or 10 ads at a time?:

– Please be aware, the availablity of ads is not guaranteed. USers are limited by default to 25 ads per day (on a rolling 24hr basis). USers are also limited to seeing the same ad only once per hour.

– In countries, the effects of this can be more obvious. For instance, if there are only 12 ad campaigns available in a user’s country, they will only be able to see up to 12 ad campaigns per hour. So generally, there needs to be a cool-down period after viewing a number of ads, before you can continue to watch more during the day.

iPad (Currently Removed)

Kash Karnival:

Extended gaming may lead to memory runtime error. This can be recognised by loading screens freezing on 99% while the games’ soundtrack can be heard playing. If this occurs, simply close and restart the application.

To try and avoid a connection loss from server, a stable internet connection is recommended.

Belly Panel:

Game Trailers are known to stutter on iOS 9 devices, caused by leftover iOS 8 files by Apple. In an attenpt to fix, reboot your device and try again.

Perilous Posse:

– Users owning devices that run on our minimum spec requirments (iOS 5), may experience lag. Our team is working hard to resolve this issue.

Why am I only seeing 5 or 10 ads at a time?:

– Please be aware, the availablity of ads is not guaranteed. USers are limited by default to 25 ads per day (on a rolling 24hr basis). USers are also limited to seeing the same ad only once per hour.

– In countries, the effects of this can be more obvious. For instance, if there are only 12 ad campaigns available in a user’s country, they will only be able to see up to 12 ad campaigns per hour. So generally, there needs to be a cool-down period after viewing a number of ads, before you can continue to watch more during the day.

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Known Issues